New challenges and opportunities for health services emerge regularly. Hospitals, as one of the health services, must adapt and respond to changes to provide optimal health services. One important aspect of hospital success is continuous learning. Continuous learning is how health workers acquire knowledge, skills, and competencies that enable them to adapt to change, implement best practices, and provide high-quality care. This is actualized in the SPEAK AND LEARN program which is one of the efforts to manage innovation. SPEAK AND LEARN is an acronym for Strategy to Improve Organizational Performance through Sustainable Learning.

This article aims to describe the process of sustainable learning as a strategy to improve organizational performance at Wahidin Sudirohusodo Hospital. This is a quantitative study with a descriptive approach involving 40 SPEAK AND LEARN thematic teams at Wahidin Sudirohusodo Hospital. The implementation of the SPEAK AND LEARN program was followed by 62.5% by teams and 37.5% by individuals. Thematic team topics, 45% service standards, 35% communication and education, the other 20% is competitive advantage. Of the 40 teams scheduled to attend coaching and mentoring classes, 57.5% have completed the program, 27.5% are still in the process, 15% are merged into related teams. This article provides an overview of the effectiveness of innovation management through the SPEAK AND LEARN Program that supports the achievement of organizational performance. This program can be adopted and adapted by other organizations.